Sunstar stands for joie de vivre and quality of life
For Sunstar, sustainability – taking account equally of economic, ecological and social criteria – is of the utmost importance, and far more than just a slogan. The fact that Sunstar Hotels have been awarded the “Steinbock Label” is testimony of their continuing commitment since 2005. Sunstar is contributing that guests, employees and nature feel good about the future.

At the heart of our sustainability policy are since May 2008 our guaranteed climate-neutral holidays. Sunstar Hotels became the first hotel group in the world to fully offset all the CO2 emissions from its hotels. For you, our guest, this means you can feel even better about your holiday – at no additional cost. What’s more, by using the carbon-offset ticket in this brochure, you can make your travel to and from your holiday destination climate-neutral too.

In keeping with our strategy, we wish you a better, happier quality of life, and lots of unforgettable holiday fun in our Sunstar Hotels. Thank you for supporting our commitment to the environment, because when it comes to sustainability, it’s up to all of us to do our bit – just as it benefits all of us.

Here is the overview of how we make our policy of sustainability a reality...

... throughout the hotels

• Sunstar Hotels are in general smoke free. 100% non smoking rooms. You will find all a smokers’ area in all hotels
• No equipment (TV, computer) left on standby
• 100% CO2-free electricity obtained from renewable energy sources
• Thermostats on all radiators; reduced temperature in unused rooms
• Optimised hot water temperature (50°C)
• Predominantly the latest generation of double-glazed windows
• Energy-saving lights, movement detectors
• Minimised radiation (e.g. of Wireless LAN)
• No air conditioning

... guest rooms

• Bed-linen and towels only changed when required
• Mattresses and pillows are being regularly cleaned
  and disinfected by experts
• Anti-slip treatment on bathtubs
• Shower heads with economy sprays
• Minibar is switched off when the room is not occupied

... quality of service

• Questionnaire to find out about guest satisfaction, detailed evaluation, guest comments and suggestions are taken seriously
• Real holiday experience: varied weekly programme
  based on local culture
• Continuous, honest and transparent guest information

... in our services

• Visitor-friendly pricing and discount system
  (special deals, Bonus-Pass, early booking discount)
  and fair terms for cancellations
• Free rail ticket for return travel to the hotel from your
  address in Switzerland or the border
  (for stays of more than 7 nights; for direct bookers only)
• Free pick-up service from railway or bus station,
  hotel buses have diesel particulate filters
• Partnership with INTERSPORT: Shops in the hotels
  (Arosa, Davos und Grindelwald) and in the destinations
  offering 15% off on renting material and ski service
• Rental cars from the hotels in Davos und Grindelwald
  provided by Mobility CarSharing
• Discount on travel services all over the world

... in our consumables

• Printing material of Swiss FSC paper, 100%-recycled copying paper
• Multi-use containers
• Avoidance/sorting/recycling of waste, container presses/shredders
• Use of eco-friendly cleaning products
• No softeners used, minimum use of chemicals
• Few battery-powered items

... in our food

• Only meat from humanely raised animals that are not
  threatened species, for seafood Sunstar follows the recommendations of the WWF >> “black list” (list only in german)
• Several Max Havelaar certified Fair-Trade products
  (coffee, tea, orange juice, sugar, bananas, honey)
• Regional and seasonal menus
• Eggs from Swiss soil husbandry
• Wholefood and vegetarian alternatives
• Hotel own herb garden

... in the hotels’ technical systems

• In-house technology and energy specialist,
  close cooperation with a power engineer
• Automatic cut-off for energy guzzlers
• Modern heating/ventilation and cooling systems, networked control systems (e.g. Klosters and Family Hotel Davos: heating which runs on wood pellets)
• Hotels connected to municipal district heating systems (Lenzerheide, from Dec. 2010: Grindelwald)
• Heat recovery systems, some hotels have heat pumps
• Indoor swimming pools with modern system of chlorination
• Monthly recording of energy consumption
• Seasonal energy reports and analyses
• Company cars emit only 115g/km CO2

... in our social responsibilities

• The activity programme allows time to meet local people
• Defibrillators at all reception desks
• Free holidays for people from disadvantaged backgrounds, in partnership with Carita
• Employees: seasonal surveys, profit-sharing for all (incl. energy-saving components), meals with vitamin products, programmes, travel discounts
• Sunstar Employee Academy (advanced training and promotion system, optimised internal communication thanks to the Intranet, innovation management)
• On-going training to raise awareness among employees of the importance of sustainability

You can find more information about sustainability and climate neutrality in the folder “A big plus for you and the environment”.