Safety and protective measures in connection with COVID-19

For us, protecting our guests and employees and keeping them safe is the very top priority. We are doing all we can to ensure travellers' safety in the ever-changing situation in relation to the new coronavirus (COVID-19), and to offer them as much flexibility as possible.

On this page we keep you up-to-date with the latest information about the measures being taken by BAG (Swiss Federal Office of Public Health) and our professional associations.

Website Federal Office of Public Health (FOPH)

In short

For the protection of all guests, we can now only accept guests with a valid COVID certificate, i.e. guests who are vaccinated, have recovered or have tested negative.

There is no requirement to wear a mask in interior areas at Sunstar hotels (except in specific situations, e.g. at the buffet, or where a minimum social distance of 1.5 m cannot be observed, e.g. in lifts) – Signs have been posted to show where masks must be worn.

All employees (including vaccinated ones) will always wear a mask in public areas.

The Sunstar Swiss Hotel Collection's relevant prevention concept applies.

• Maintain social distance, at least 1.5 metres

• Wash and disinfect hands regularly

• Avoid large gatherings of people

• The times for breakfast and dinner have been modified

• No limit on the number of people at each table in our restaurants

• Cash-free payment preferred

• Intensified cleaning schedule

• Anyone with symptoms of illness should inform Reception

Sunstar's protective measures

Updated on 14/09/2021

General

For the protection of all guests, we can now only accept guests with a valid COVID certificate, i.e. guests who are vaccinated, have recovered or have tested negative.

Please observe the official advice from BAG (Swiss Federal Office of Public Health). Guests travelling from abroad should also seek information from the relevant body in their home country. 

Travellers arriving by air who have neither been vaccinated nor recovered from Covid-19 must be tested. Click here  for the entry form for travellers arriving by air.

A warm welcome, but different
We give our guests a smile instead of a handshake. We always maintain a distance of at least 1.5 metres.

Hand hygiene for all
Hand sanitiser dispensers are available at all hotels for guests and employees to use to disinfect their hands.

We look after you
Masks covering the nose and mouth prevent the virus from being transmitted, and for that reason we are taking the same measures at all Sunstar hotels.

For all public buffets (e.g. breakfast buffet, themed evening events) involving different groups of guests at the same times, masks must still be worn. Masks do not need to be worn for private buffets – individual groups, parties, seminars, etc.

Masks must be worn in all interior public areas where social distancing cannot be observed (e.g. lifts). Exception: masks may be removed in the steam bath, indoor pool or sauna and when seated in the restaurant. However, masks are not compulsory outdoors (e.g. on the terrace outside the restaurant or bar). In order to protect all our guests, unfortunately we are unable to accommodate people who are exempt from wearing a mask.

Screened, but still happy to help
Our Reception employees may be standing behind a Perspex screen, but the information they provide will still be transparent, informative and helpful.

Fast and safe
Cash-free payment is preferred. Please consider paying your final bill in advance, on the evening before your departure.

Clean and effective
Our housekeeping teams have intensified their cleaning routines. They wear gloves and protective masks. In bedrooms, ten of the most frequently touched areas are regularly disinfected. In public areas, door handles, handrails and taps are disinfected several times a day.

Digital, but just as informative
Hotel folders (A to Z), wine lists and similar documents have been replaced by digital information wherever possible. The hotel will make QR codes available.

Be cautious but fair
If you experience any flu-like symptoms within 14 days of your intended arrival date, please refrain from travelling. If you feel ill or unwell during your stay, please inform the Reception team.

Requirements may vary slightly from one hotel to another. Certain activities or events that have been published online may not take place in the usual way. Thank you for your understanding.

Despite, or indeed because of, all these safety and protective measures, holidays in Switzerland remain very safe. Making a short journey by car or using public transport outside peak hours will help you to maintain social distancing. And of course, the numerous footpaths and vast open spaces out in the Swiss mountains are tailor-made for socially distanced activities! Holidays in Switzerland - SAFE!

We look forward to welcoming you.

COVID-19 protective measures of mountain railways

For our summer guests, we provide the current COVID-19 protection measures of the mountain railways:

 

AROSA | DAVOS | GRINDELWALD | KLOSTERS | LENZERHEIDE | SAAS-FEE |

WENGEN | ZERMATT