Safety and protective measures in connection with COVID-19

For us, protecting our guests and employees and keeping them safe is the very top priority. We are doing all we can to ensure travellers' safety in the ever-changing situation in relation to the new coronavirus (COVID-19), and to offer them as much flexibility as possible.

On this page we keep you up-to-date with the latest information about the measures being taken by BAG (Swiss Federal Office of Public Health) and our professional associations.

Website Federal Office of Public Health (FOPH)

Updated on 21/12/2021

  • «2G» rule: We can only allow entry to our hotels and restaurants to people who have been vaccinated or have recovered. In addition, a general mask obligation will continue to apply.

  • «2G+» rules wellness area:
    • Indoor swimming pool / sauna / steam bath: 2G+, as no mask can be worn
    • Fitness with mask 2G, without mask 2G+
    • Pilates / Yoga with mask 2G, without mask 2G+
    • Treatments in the SPA area, which until now could be carried out without restrictions on persons with a certificate, e.g. cosmetic treatments, massages or hairdressing, can continue to be carried out without a certificate, provided that the mask requirement is observed.  
  • On account of the COVID-19 pandemic, certain restrictions are in place for entering Switzerland. With few exceptions, everyone entering Switzerland must present an entry form and a negative test result. You may also have to go into quarantine.

  • Visitors from third countries who have a Covid certificate that is not compatible with the EU system must have their certificate converted into a Swiss certificate. Click here for all the additional information you need.

  • Masks covering the nose and mouth prevent the virus from being transmitted, and for that reason at Sunstar face coverings are compulsory for guests and employees in all public areas and in the back office.

  • Guests must wear face coverings at all times except while seated to consume food and/or drink in the restaurant, hotel bar or lobby.

  • Our housekeeping teams have intensified their cleaning routines. They wear gloves and protective masks. In bedrooms, ten of the most frequently touched areas are regularly disinfected. In public areas, door handles, handrails and taps are disinfected several times a day.

  • Requirements may vary slightly from one hotel to another. Certain activities or events that have been published online may not take place in the usual way. Thank you for your understanding.

COVID-19 test centres

COVID-19 test possibilities in


COVID-19 protective measures of mountain railways

For our guests, we provide the current COVID-19 protection measures of the mountain railways: