The General Terms and Conditions govern the legal relationship between you as a guest and Sunstar Hotels Management AG.
To the full version
GTC print version
By completing the definitive registration process, the guest automatically acknowledges these general terms and conditions and our regulations regarding Covid protection measures. They become binding once you receive the written booking confirmation from the Sunstar hotel, which is sent (by post, fax or email) within three working days. Please check this confirmation and report any inaccuracies or corrections.
Up to 15 days before the date of arrival: Free of charge
14-8 days before arrival: 50% of the total amount
7-3 days before arrival: 75% of the total amount
2-0 days before arrival: 90% of the total amount, unless the room can be re-sold
Cancellation terms for Christmas & New Year (24 December until 02 January)
Up to 60 days before the date of arrival: Free of charge
59-30 days before arrival: 50% of the total amount
29-15 days before arrival: 75% of the total amount
14-0 days before arrival: 90% of the total amount, unless the room can be re-sold
If the guest departs early, the hotel is entitled to charge 100% of the cost of the services that were booked.
To save guests unnecessary expense, Sunstar Hotels offers cancellation insurance underwritten by Allianz.
The guest can take out this cancellation insurance by phoning +41 (0)44 283 32 22 or online at www.allianz-travel.ch. Sunstar Hotels accepts no liability for transactions carried out on that website.