GBC

General booking terms and conditions (12/2021)

The General Terms and Conditions govern the legal relationship between you as a guest and Sunstar Hotels Management AG.

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By completing the definitive registration process, the guest automatically acknowledges these general terms and conditions and our regulations regarding Covid protection measures. They become binding once you receive the written booking confirmation from the Sunstar hotel, which is sent (by post, fax or email) within three working days. Please check this confirmation and report any inaccuracies or corrections.

THE KEY POINTS IN BRIEF
  • Reserved rooms are available to guests from 4 p.m. on the agreed date of arrival.
  • On the agreed date of departure, hotel rooms must be cleared and available by 11 a.m. at the latest.
  • In the event of the guest failing to arrive ("no-show"), they will be invoiced for 100% of the services booked, or
    at least one night at the price booked.
CANCELLATION TERMS

Up to 15 days before the date of arrival: Free of charge
14-8 days before arrival: 50% of the total amount
7-3 days before arrival: 75% of the total amount
2-0 days before arrival: 90% of the total amount, unless the room can be re-sold

Cancellation terms for Christmas & New Year (24 December until 02 January)

Up to 60 days before the date of arrival: Free of charge     
59-30 days before arrival: 50% of the total amount
29-15 days before arrival: 75% of the total amount
14-0 days before arrival: 90% of the total amount, unless the room can be re-sold

If the guest departs early, the hotel is entitled to charge 100% of the cost of the services that were booked.

CANCELLATION INSURANCE

To save guests unnecessary expense, Sunstar Hotels offers cancellation insurance underwritten by Allianz.
The guest can take out this cancellation insurance by phoning +41 (0)44 283 32 22 or online at www.allianz-travel.ch. Sunstar Hotels accepts no liability for transactions carried out on that website.